Prashanth Padmanabhan
About Prashanth Padmanabhan
Prashanth Padmanabhan is the Vice President of Product Management for Digital Customer Service Applications at Talkdesk, with extensive experience in product management and design across various industries.
Current Role at Talkdesk
Prashanth Padmanabhan is currently serving as the Vice President of Product Management for Digital Customer Service Applications at Talkdesk. He operates out of the San Francisco Bay Area. His role involves overseeing the development and management of digital platforms and services aimed at enhancing customer engagement and support.
Previous Roles in Product Management
Prior to his current position, Prashanth held several key roles at Talkdesk, including Vice President of Product Management for Digital Engagement from 2020 to 2023. Before joining Talkdesk, he served as Vice President of Products and Design at Invesco US for one year and held responsibility for product strategy and design. From 2017 to 2019, he led prediction, personalization, and insights products at Castlight Health, serving as the Head of Prediction, Personalization, and Insights Products. He also worked as Senior Director of Product Management at Castlight Health from 2015 to 2017.
Educational Background
Prashanth Padmanabhan has a strong educational background in strategy, finance, and product design. He completed an MBA with a focus on Strategy and Finance at both Columbia University and the University of California, Berkeley from 2005 to 2006. Additionally, he earned an M.Sc. in Software Development from Birla Institute of Technology and Science, Pilani. He also achieved a Master of Design in Product Design from the Indian Institute of Technology, Bombay.
Significant Achievements
Throughout his career, Prashanth has led various high-impact projects. Notably, he spearheaded the development of an omnichannel customer engagement cloud at Talkdesk, supporting hundreds of customers globally. At Castlight Health, he served as the chief product architect and general manager for two successful digital health products, generating significant revenue. He also transformed Jemstep's digital advice platform into an award-winning solution for banks and financial services firms.
Authorship and Publications
Prashanth Padmanabhan has made contributions to the field of product management and enterprise solutions through his writings. He co-authored books such as 'Integrating SuccessFactors with SAP' and another on product innovation through storytelling. His works provide valuable insights into enterprise learning and practical strategies for product innovation.