Rachael Gardner
About Rachael Gardner
Rachael Gardner is a Senior Manager of Customer Success Operations at Talkdesk and a Group Fitness Instructor at multiple fitness organizations in Massachusetts.
Title
Rachael Gardner holds the position of Senior Manager, Customer Success Operations at Talkdesk. She is also a Senior Manager, Customer Success Operations operating remotely from Norwell, Massachusetts, United States.
Company
Rachael Gardner is currently employed at Talkdesk, a customer experience software company, as a Senior Manager, Customer Success Operations. She engages in this role on a remote basis from Norwell, Massachusetts. Additionally, she is associated with the Norwell Athletic Club as a Group Fitness Instructor and contributes to Fit Factory and Kick It by Eliza in similar roles.
Education and Expertise
Rachael Gardner earned a Bachelor of Science degree in Hospitality and Tourism Management from the University of Massachusetts, Amherst, completing her studies in 2014. Her academic background in hospitality and tourism management serves as a solid foundation for her roles in customer success. She has balanced her career between corporate settings and the fitness industry, building expertise in both areas.
Professional Background
Rachael Gardner has gained extensive experience in customer success management. She started as a Market Associate at Expedia, Inc. in 2014 and progressed to Associate Market Manager over five years. She subsequently joined Talkdesk, first as a Mid-Market Customer Success Manager from 2021 to 2023, then as a Strategic Customer Success Manager, and finally as a Senior Manager, Customer Success Operations. Parallel to her corporate career, she has been actively involved in the fitness industry, serving as a Group Fitness Instructor at Norwell Athletic Club, Fit Factory, and Kick It by Eliza.
Gaining Early Career Experience
Rachael Gardner started her career with internships at notable organizations. In 2013, she worked as a Food and Beverage Intern at Wianno Club in Osterville, Massachusetts. The following year, she interned as a Field Marketing Intern at Dunkin' Brands in Canton, Massachusetts, and later as a Consulting/Events Intern at Fenway Sports Management in Boston, Massachusetts. These roles provided her with broad exposure to the hospitality and sports management industries.