Rafael Castro
About Rafael Castro
Rafael Castro is a Solution Engineer at Talkdesk with extensive experience in sales and technical roles across Latin America.
Current Role at Talkdesk
Rafael Castro is currently a Solution Engineer at Talkdesk, specializing in the CALA (Caribbean and Latin America) region. His role focuses on providing technical solutions to customers, enhancing their experience and satisfaction with Talkdesk's offerings. He brings a wealth of knowledge and expertise to this position, leveraging his extensive background in both sales and technical roles.
Previous Experience at Oracle
Rafael Castro has an extensive professional history, including a nine-year stint at Oracle from 2013 to 2022. In this role, he served as a Regional Sales Consultant for Oracle Communications in the CALA region. His responsibilities included developing and managing sales channels, directly reaching out to the market, and providing strategic technical support to foster business growth in the region.
Technical Account Manager at Acme Packet
Before joining Oracle, Rafael Castro worked as a Technical Account Manager at Acme Packet from 2011 to 2013. During his tenure, he was instrumental in increasing the company's presence with customers in the CALA region. He also built robust relationships with partners for Enterprise solutions in the SBC market and collaborated with the NPO team in the USA to support regional customers.
Career at Cisco
Rafael Castro spent seven years at Cisco, from 2004 to 2011, as a System Engineer for Strategic Accounts in the Guadalajara area of Mexico. His responsibilities included providing technical support and solutions for strategic account holders, thus significantly contributing to the company's operations in the region.
Specialized Technical Expertise
Rafael Castro specializes in a broad range of technologies, including IP Networking, DOCSIS, VoIP, Contact Center, UCaaS/CCaaS, Security, Virtualization, SDN, NFV, Managed Services, SD-WAN, and Cloud. His comprehensive technical expertise and extensive experience enable him to execute strategic operations effectively, supporting the enterprise market in the CALA region and beyond.