Ralph Manno
About Ralph Manno
Ralph Manno is the VP of Sales at Talkdesk in the United States, with over 25 years of experience in the ICT industry.
Company
Ralph Manno is currently serving as VP of Sales at Talkdesk. His role focuses on overseeing the sales operations, ensuring effective customer engagement, and driving revenue growth within the company. Talkdesk is a prominent player in the call center software industry, providing solutions designed to enhance customer service and streamline contact center management.
Title and Role
Ralph Manno holds the position of Vice President of Sales at Talkdesk. His responsibilities include managing the sales team, strategizing for market penetration, and maintaining high levels of customer satisfaction. He leverages his extensive experience to ensure that his team meets and exceeds sales targets while aligning with the company's growth objectives.
Industry Expertise and Specializations
Ralph Manno has a strong background in the ICT industry with over 25 years of experience. He specializes in various areas including system software, application software, and call center/contact center solutions. His expertise extends to telecommunications, workflow automation, cloud solutions, CaaS (Communications as a Service), and SaaS (Software as a Service). Ralph is well-versed in business process automation, PBX (Public Branch Exchange), ACD (Automatic Call Distribution), IVR (Interactive Voice Response), TTS (Text-to-Speech), ASR (Automatic Speech Recognition), unified communications, professional services, and managed services.
Professional Background
Prior to his current role at Talkdesk, Ralph Manno has held several key positions in the sales domain. He was VP of Sales at Genesys | Interactive Intelligence from 2004 to 2018, where he played a pivotal role in driving sales for 14 years. Earlier, he was VP Sales for the Midwest, Southwest, and Northeast regions at SeeCommerce from 2001 to 2004. Ralph also served as Director for the Midwest at Ariba from 1999 to 2000 and as Sr VP of Sales at Platinum Technology from 1991 to 1999.
Education and Expertise
Ralph Manno completed his education at the University of Missouri-Saint Louis. With his extensive academic background and professional experience, he has developed a comprehensive skill set in customer satisfaction and retention. He is proficient in negotiating fair pricing and terms based on the value of software and services provided. Ralph works closely with teams that include professional services, sales engineering, product development, and customer care specialists to deliver tailored solutions that meet the technical, business, and budgetary requirements of his clients.