Ricardo A.
About Ricardo A.
Ricardo A. is the Senior Vice President of Product, Engineering Strategy & Operations at Talkdesk, with nearly 20 years of experience in product and engineering roles across various industries.
Title and Current Role
Ricardo A. is the Senior Vice President of Product, Engineering Strategy & Operations at Talkdesk. In this role, he oversees the strategic and operational aspects of product and engineering, ensuring alignment with the company's goals and objectives.
Professional Background at Talkdesk
Ricardo A. has held multiple key roles at Talkdesk. Before becoming the Senior Vice President of Product, Engineering Strategy & Operations, he was the VP of Strategy & Operations for a year between 2021 and 2022. He also served as the Director of Engineering Operations & Enablement from 2019 to 2021 in Porto, Portugal, where he focused on optimizing engineering processes to support the company's growth.
Previous Experience at SONAE
At SONAE, Ricardo A. held significant positions that contributed to his expertise in engineering and business strategy. From 2018 to 2019, he was the Director of Strategy and Business Development. Before that, he led as the Engineering Director for the Retail Supply Chain from 2016 to 2018, both roles based in Porto, Portugal.
Roles at PA Consulting Group and Transport for London
Ricardo A. gained valuable consulting and management experience at PA Consulting Group, working as a Principal from 2013 to 2016 in London. He further honed his skills at Transport for London, serving as a Senior Manager from 2009 to 2013, where he was involved in large-scale public transportation projects.
Educational Background
Ricardo A. holds an MBA from London Business School, which he completed between 2011 and 2013. He also earned a Post-graduate degree in Engineering from London South Bank University (2005-2007) and a B.Sc. in Engineering from Instituto Superior de Engenharia do Porto. His educational background supports his extensive career in engineering and business management.
Specializations and Skills
With nearly 20 years of experience, Ricardo A. specializes in product and engineering scaling, strategy development, portfolio management, and operational excellence. His expertise extends to cloud and SaaS operations, and he brings strong analytical skills from his consulting background. He is dedicated to building high-performing, diverse teams and fostering a culture of collaboration.