Ricardo Araújo
About Ricardo Araújo
Ricardo Araújo is the VP of Strategy & Operations at Talkdesk, with nearly 20 years of experience in engineering, consulting, and operations roles across various industries.
Company
Ricardo Araújo is currently working at Talkdesk as the VP Strategy & Operations. Talkdesk, a cloud-based contact center platform, is where Ricardo utilizes his extensive experience in creating and driving scalable organizations, teams, and products.
Title
Ricardo Araújo holds the title of VP Strategy & Operations at Talkdesk. His role demands expertise in defining strategy, roadmap delivery, and refining stakeholder management to drive complex business and technical changes.
Previous Roles at SONAE
From 2016 to 2019, Ricardo Araújo served as the Engineering Director - Retail Supply Chain at SONAE in Porto, Portugal. During this period, he focused on enhancing the supply chain operations for one of the largest Portuguese retailers.
Previous Roles at PA Consulting Group
Ricardo Araújo was a Principal at PA Consulting Group from 2013 to 2016. Based in London, he was instrumental in advising clients on business transformation and operational efficiency.
Previous Roles at Transport for London
Ricardo worked as a Senior Manager at Transport for London from 2009 to 2013. His work there entailed senior leadership responsibilities and managing large-scale transportation projects within the city.
Education and Expertise
Ricardo's educational background includes an MBA from London Business School, where he studied Business Administration from 2011 to 2013. He also holds a postgraduate degree in Engineering from London South Bank University, attained from 2005 to 2007. Additionally, he has a B.Sc. in Engineering from Instituto Superior de Engenharia do Porto. This diverse education has equipped him with skills in finances modeling, planning, and controlling, as well as third-party vendor sourcing, negotiation, and management.
Background
With nearly 20 years of experience, Ricardo Araújo has worked in various leadership and strategy roles. His background spans sectors such as logistics, retail, energy, customer centers, consulting, and infrastructure supply chain. He has a strong analytical and consulting skill set, with proven capabilities in transforming and scaling-up organizations.
Specializations
Ricardo has specialized in lean project management offices (PMO) and agile program management. He is adept at scaling start-ups, creating operational product excellence, and effectively bringing products to market. He also has experience in cloud operations and possesses expertise in defining strategy and roadmap delivery.