Ricardo Vasconcelos
About Ricardo Vasconcelos
Ricardo Vasconcelos is the Director of Product Management at Talkdesk in Porto, Portugal, with extensive experience in product and software management roles.
Company
Ricardo Vasconcelos is currently working at Talkdesk in Porto, Portugal. Talkdesk is a cloud-based contact center solution that empowers companies to make customer experience a competitive advantage. The company focuses on leveraging artificial intelligence and other advanced technologies to improve customer service processes.
Title
Ricardo Vasconcelos holds the position of Director of Product Management at Talkdesk. In this role, he is responsible for overseeing product strategy, development, and delivery. His leadership ensures that Talkdesk's products meet customer needs and align with the company's business objectives.
Background at Talkdesk
Ricardo Vasconcelos has an extensive background at Talkdesk, having held multiple roles. He started as a Product Manager from 2018 to 2020 in Porto Area, Portugal. He then progressed to a Senior Product Manager from 2020 to 2021, followed by a brief tenure as Principal Product Manager in 2021. In each position, he played significant roles, such as leading the successful launch of Talkdesk Studio, a flow and IVR designer, to all Talkdesk customers.
Previous Roles
Before joining Talkdesk, Ricardo Vasconcelos worked in various capacities in the technology sector. He was a Software Delivery Manager at FARO Technologies from 2016 to 2018. He also served as a Product Owner at SPMS, EPE - Serviços Partilhados do Ministério da Saúde from 2012 to 2016. Early in his career, he gained experience as an Analyst Programmer at Accenture and as a Business Analyst and Software Engineer at First Solutions, SA.
Education and Expertise
Ricardo Vasconcelos holds a Postgraduate Degree in Medical Informatics from Universidade do Porto and a Licentiate degree in Informatics Engineering from Instituto Politécnico de Bragança. His strong educational background in informatics engineering and medical informatics contributes significantly to his expertise in software engineering and platform product management.