Richard Lawrence
About Richard Lawrence
Richard Lawrence is the Vice President of Product Management at Talkdesk in San Diego, California, with over 30 years of experience in contact centers and workforce engagement management.
Current Role at Talkdesk
Richard Lawrence currently serves as the Vice President of Product Management at Talkdesk in San Diego, California, United States. He has been in this position since 2021, bringing a wealth of experience in product management and a deep understanding of the contact center industry to this role.
Previous Roles at Talkdesk
Before his current role, Richard Lawrence worked at Talkdesk as the Senior Director of Product Management from 2019 to 2021, also based in San Diego, California. His tenure in this position spanned 2 years, during which he contributed significantly to the product strategy and management initiatives at the company.
Professional Experience at Verint
Richard Lawrence had a distinguished career at Verint, beginning as a Consulting Services Manager from 2007 to 2008 in Seattle, Washington. He then transitioned to Manager of Application Consulting from 2010 to 2012, later becoming Director of Product Strategy from 2012 to 2019 in San Diego, California. Over his 9 years at Verint, he honed his skills in product strategy and application consulting, impacting various critical projects.
Early Career and Roles in Consulting
Earlier in his career, Richard Lawrence held significant roles, including Director of Professional Services at SynerG Software from 2008 to 2010 in Kirkland, Washington, and Principal Consultant/Consulting Services Manager at Witness Systems from 2005 to 2007 in Seattle, Washington. His early career also includes a role as a Senior Application Consultant at Blue Pumpkin Software from 2000 to 2005 in San Diego, California, accumulating extensive experience in consulting and professional services.
Educational Background
Richard Lawrence attended Vanderbilt University from 1986 to 1991. The education provided him with the foundational knowledge and skills that have supported his extensive career in product management and consulting.
Expertise and Industry Experience
Richard Lawrence possesses over 30 years of experience in contact centers and workforce engagement management. His expertise includes Agile software development, user experience, continuous delivery, process improvement, and professional services management. He has accumulated more than 10 years of experience in product management, 16 years in professional services, and 6 years in operations, underscoring his deep knowledge in workforce optimization and workforce engagement management.