Robert B.
About Robert B.
Robert B. is a Senior Enterprise Solution Engineer at Talkdesk with extensive experience in sales engineering, product management, and quality assurance.
Current Role at Talkdesk
Robert B. serves as a Senior Enterprise Solution Engineer at Talkdesk. In this role, he specializes in contact center solutions and strategic analysis, leveraging his extensive experience in client development and management. He regularly represents Talkdesk solutions to various customers and participates in field events such as conferences and seminars. Robert is also deeply involved in managing and executing customer pilots and Proof of Concepts (POCs) while responding to functional and technical RFI/RFP requirements.
Previous Experience at One Network Enterprises
From 2020 to 2021, Robert B. worked at One Network Enterprises as a Product Manager. During his tenure, he was responsible for managing product development and aligning software solutions with customer requirements. His role demanded close collaboration with cross-functional teams and significant involvement in the sales and software development lifecycle.
Career at IBM
Robert B. spent 11 years at IBM, from 2009 to 2020, working as a Senior Sales Engineer. His responsibilities included developing and delivering both on-site and virtual product demonstrations, managing customer pilots, and responding to RFI/RFP requests. Robert's efforts contributed significantly to the sales teams, helping close millions of dollars in revenue per quarter.
Work at MRO Software
Robert B. held the position of Quality Assurance Lead at MRO Software from 1999 to 2009. In this decade-long role, he ensured the quality and reliability of software products. His experience in quality assurance laid the foundation for his subsequent roles in sales engineering and product management.
Educational Background
Robert B. holds an MBA in Management from the University of Rhode Island, which he earned from 2005 to 2008. He also earned a BS in Management, CIS, and English from Bryant University, where he studied from 1995 to 1999. His educational background has equipped him with the knowledge and skills necessary for his extensive career in technology and client management.