Robert Sequenzia
About Robert Sequenzia
Robert Sequenzia is a Strategic Customer Success Manager at Talkdesk with extensive experience in managing strategic accounts across various industries, including technology and travel.
Current Role at Talkdesk
Robert Sequenzia currently holds the position of Strategic Customer Success Manager at Talkdesk. In this role, he is responsible for managing and enhancing customer relationships, ensuring the success of strategic accounts, and driving customer satisfaction through effective management of customer success initiatives. His work is carried out remotely, which highlights his ability to self-manage and adapt to a virtual work environment.
Previous Experience at Mediafly
Robert Sequenzia worked at Mediafly in two consecutive roles from 2021 to 2024. Initially, he served as Senior Customer Success Manager - Strategic Accounts for two years, focusing on high-value clients and strategic initiatives. He was then promoted to Manager, Enterprise Customer Success, where he led the customer success team, driving initiatives aimed at enterprise-scale accounts until 2024. Both roles were performed remotely.
Career at Uber
Between 2019 and 2021, Robert Sequenzia was a Senior Customer Success Manager - Strategic Accounts at Uber in the Greater Chicago Area. In this role, he managed strategic accounts and ensured customer satisfaction through continuous engagement and support. This position allowed him to leverage his skills in customer success to support Uber's strategic clients.
Roles at Expedia Group
Robert Sequenzia's tenure at Expedia Group spanned from 2014 to 2019. He began as a Market Associate in Dallas, Texas, where he spent four years before being promoted to Associate Market Manager in the Greater Chicago Area. His responsibilities included market analysis, partnering with travel industry clients, and driving business growth. This foundational experience in the travel industry laid the groundwork for his future roles in customer success management.
Educational Background
Robert Sequenzia earned a Bachelor of Arts (B.A.) from Texas Tech University, where he studied Political Science, Communications, and Organizational Leadership from 2009 to 2012. His education provided him with a diverse skill set and a unique perspective, which he has applied throughout his career in customer success. The combination of political science and communications has been particularly beneficial in developing effective customer engagement strategies.