Roberto M.
About Roberto M.
Roberto M. is an Enterprise Account Executive at Talkdesk in Singapore, with a background in various roles at Salesforce and IBM.
Current Role at Talkdesk
Roberto M. currently serves as an Enterprise Account Executive at Talkdesk in Singapore. In this role, he specializes in industries such as Financial Services and Telecommunications. His expertise aids clients in achieving revenue targets, improving customer retention, and decreasing operational costs through effectively utilizing Talkdesk's cloud-based platform.
Previous Experience at Salesforce
Before joining Talkdesk, Roberto M. worked at Salesforce in various capacities. He was a Marketing Cloud Account Executive for 9 months in 2021, focusing on the Singapore market. Prior to that, he held the position of Account Executive for Philippines Growth Businesses from 2019 to 2021. His tenure at Salesforce was marked by significant contributions to the company's market growth in Southeast Asia.
Career at IBM
Roberto M. had a diverse career at IBM, holding various managerial and specialist roles from 2013 to 2018. He served as a Manager for Technology Support Services and Global Business Services in Singapore. He also worked as an Agile Champion and Manager for Systems Software for the Asia Pacific region. His earlier roles included Bid Manager and Bid Support Specialist for Global Technology Services in the ASEAN and Australia/New Zealand regions.
Academic Background
Roberto M. holds a Bachelor of Science degree in Psychology from Ateneo de Manila University, one of the leading educational institutions in the Philippines. His academic background provides a strong foundation for understanding human behavior, which is beneficial in his roles in sales and account management.
Professional Achievements
Roberto M. has been recognized for his outstanding performance at Talkdesk, achieving 138% quota attainment and being named JAPAC's top Account Executive in 2022. In 2021, he attained 115% of his quota at Talkdesk. These achievements underscore his effectiveness in driving sales and contributing to the company's success.