Rui Daniel P.
About Rui Daniel P.
Rui Daniel P. is a Principal Product Manager at Talkdesk in Portugal, with extensive experience in product management and a background in software engineering.
Title
Rui Daniel P. holds the title of Principal Product Manager at Talkdesk, based in Portugal.
Current Role at Talkdesk
Rui Daniel P. is currently working at Talkdesk in the capacities of Principal Product Manager, Senior Product Manager, and Product Manager in the Coimbra Area, Portugal.
Past Experience at Ocado Technology
Rui worked as a Product Owner focusing on Analytics and Cloud Platform at Ocado Technology from 2016 to 2019 in London, United Kingdom.
Role as Co-Founder at Kylega.com
Rui co-founded Kylega.com, where he also served as Product Manager from 2015 to 2016 in the Lisbon Area, Portugal.
Educational Background
Rui studied Data Science and Machine Learning at Cambridge Spark, completing the Applied Data Science Bootcamp in 2018. He completed a post-graduation in Foresight, Strategy, and Innovation at ISEG - Lisbon School of Economics & Management from 2013 to 2014. Rui earned a Master’s Degree in Software Engineering from Universidade de Coimbra from 2006 to 2009 and a Bachelor’s Degree in Software Engineering from the same university from 2001 to 2006.
Technological and Intelligent Systems
Rui served as Product Manager at Technological and Intelligent Systems from 2012 to 2015 in Coimbra.
Previous Consultant Roles
Rui worked as a Consultant at CGI from 2010 to 2012, and at ZON Multimedia, where he handled Production Operational Control and Software Release Management, also from 2010 to 2012 in the Lisbon Area, Portugal.
Junior Engineer at Critical Software
Rui started his career as a Junior Engineer at Critical Software from 2008 to 2010, based in Coimbra Area, Portugal.
Research Role at University of Coimbra
Rui worked as a Researcher at the Centre for Informatics and Systems of the University of Coimbra from 2007 to 2008.
Product Management Expertise
At Talkdesk, Rui led the product strategy and roadmap for integrating generative AI technologies into Quality Management Assist. He collaborated with various stakeholders to define technical requirements and create user-friendly designs, conducting in-depth customer research to understand their pain points and needs. Rui also monitored feature performance and optimized based on usage data.