Rui Melo Biscaia
About Rui Melo Biscaia
Rui Melo Biscaia is the VP of Product at Talkdesk, with extensive experience in product management and marketing roles across various companies in Portugal.
Company
Rui Melo Biscaia is currently working at Talkdesk, a global cloud contact center provider. He holds the position of VP of Product and operates from Lisbon, Portugal, while working remotely.
Title
Rui Melo Biscaia is the Vice President of Product at Talkdesk. In this role, he is responsible for defining product strategy, overseeing the product lifecycle, and collaborating with various stakeholders to bring new offerings to market.
Education and Expertise
Rui Melo Biscaia studied at the MIT Sloan School of Management, completing an Executive Program in Breakthrough Customer Experience (CX) Strategy in 2021 and an Executive Program in Machine Learning in Business in 2020. He also holds an MBA from The Lisbon MBA Católica | Nova, specializing in Administration, Business, and Marketing, which he completed in 2007.
Background
Rui Melo Biscaia has an extensive background in product management, having worked in various positions across different companies. His previous roles include Senior Director of Product Management at Talkdesk, Head of Field Product Management, Information Security Group at Broadcom Inc., and several senior product management roles at Symantec. He has also served as the Founder & CEO of Watchful Software and Gatekeepers, and held marketing and editorial positions at Critical Software, VANGEST, and Jornal de Leiria.
Achievements
At Talkdesk, Rui Melo Biscaia led the development of three suites of products focusing on hybrid workforce management, identity and access management, and conversational AI in a cloud contact center platform. He built and nurtured productive OEM partnerships, resulting in better market fit and exponential adoption growth. Additionally, he developed business rationales around investment choices and quickly reacted to emerging market trends. He has successfully validated product concepts with customers and partners, delivering market-defining products on time and within budget.