Rui Ribeiro
About Rui Ribeiro
Rui Ribeiro is the Customer Support Team Lead at Talkdesk in Lisbon, Portugal, with extensive experience in customer service and technical support roles.
Current Role at Talkdesk
Rui Ribeiro is the Customer Support Team Lead at Talkdesk, based in Lisbon, Portugal. He has been leading the customer support team since March 2021. In this role, he supervises the support operations and ensures a high level of customer satisfaction. His responsibilities include team management, overseeing the resolution of customer issues, and implementing best practices in customer support.
Previous Experience at Estarta Solutions
Prior to joining Talkdesk, Rui Ribeiro worked as an After Hours Incident Manager at Estarta Solutions for Cisco. From 2019 to 2021, he managed critical incidents that occurred during non-business hours. This role required rapid problem-solving skills and the ability to handle high-pressure situations, ensuring that incidents were resolved swiftly to maintain service continuity.
Previous Roles at SELLBYTEL Group
Rui Ribeiro held several positions at SELLBYTEL Group in Lisbon, Portugal. From 2018 to 2019, he was a Deal Manager for Cisco, managing deal operations and ensuring smooth transaction processes. Before that, from 2016 to 2018, he served as a Senior Technical Support Advisor for iOS-based devices. In this role, he provided expert technical support and demonstrated proficiency in Mac environments.
Educational Background
Rui Ribeiro has a diverse educational background. He studied Composites Technician at IEFP, earning a certification in 2012. Additionally, he attended ToastMasters International from 2019 to 2020, achieving a certification in Public Speaking. His studies at Ideias e Desafios from 2011 focused on Selling Skills and Sales Operations, while at Forino in 2006, he gained a certification in Software Development. Earlier, he studied at CENFIM from 2000 to 2001 to become an Industrial Project Technician.
Early Career and Various Roles
Before his tenure at SELLBYTEL Group and Estarta Solutions, Rui Ribeiro worked in diverse roles. At MyPhone, he gained retail experience as a store assistant for MEO from 2015 to 2016. He briefly worked as a composites technician at OGMA in 2014, contributing to the aerospace industry. From 2013 to 2015, he handled call-center operations for MEO at Portugal Telecom, demonstrating his strong customer service skills. These roles helped him build a solid foundation in customer interaction and technical support.