Rui Souto
About Rui Souto
Rui Souto is a Software Engineer at Talkdesk in Porto, Portugal, with a background in Informatics Engineering from Universidade do Minho.
Software Engineer at Talkdesk
Rui Souto currently holds the position of Software Engineer at Talkdesk in Porto, Portugal. His responsibilities include contributing to the Connections platform, a low-code integration builder tool. He writes detailed documentation on technical specifications and architecture decisions and is involved in onboarding new joiners. Additionally, Rui collaborates with support engineers and customer support representatives to resolve technical issues.
Previous Work Experience
Before joining Talkdesk, Rui Souto gained valuable experience at different organizations. In 2020, he worked as a Research Assistant at INESC Technology and Science - Associate Laboratory in Braga, Portugal, for five months. During his tenure from 2017 to 2018, he served as the Director of the Image Department at CeSIUM, a student organization, for eleven months in Braga, Portugal.
Education and Informatics Engineering
Rui Souto pursued his higher education at Universidade do Minho, where he studied Informatics Engineering. He achieved his Integrated Masters over six years, from 2015 to 2021. This educational background provided him with a strong foundation in designing, developing, and maintaining software systems.
Roles and Responsibilities
In his current role at Talkdesk, Rui Souto is responsible for writing comprehensive technical documentation and architecture decisions. He plays a critical role in the onboarding process for new joiners at the company. Rui also works closely with support engineers and customer support representatives to address and resolve technical issues efficiently.