Rula Marie
About Rula Marie
Rula Marie is an Enterprise Account Executive at Talkdesk in Orange County, California, with over 15 years of experience in sales and account management across various industries.
Title
Rula Marie holds the position of Enterprise Account Executive at Talkdesk in Orange County, California. In this role, she focuses on driving sales and managing key client relationships to enhance customer service delivery.
Company
Talkdesk is where Rula Marie currently serves as an Enterprise Account Executive, dealing with sophisticated client needs in Orange County, California. Her work at Talkdesk includes leveraging advanced AI solutions to elevate customer experience metrics.
Education and Expertise
Rula Marie earned her Bachelor's degree in Computer Engineering from McMaster University, where she studied from 2000 to 2005. Alongside her academic achievements, she has accumulated over 15 years of experience in sales and account management across different sectors such as technology and fitness.
Previous Positions
Rula Marie has an extensive background in sales and account management, starting with her role as Business Development and Marketing Team Lead at Sam's Club in Toronto, Canada (2006-2007). She went on to work as a Sales Manager at Premier Fitness (2007-2008) and as a Corporate Sales Representative at Salesforce.com (2008-2010). She later joined PGi, where she served as Renewal Manager and subsequently advanced to Senior Account Manager and Senior Account Executive, operating in California and New York until 2021.
Key Achievements
At Talkdesk, Rula Marie increased first contact resolution by 43% through the implementation of omnichannel cloud contact center solutions. Additionally, she achieved a 20% reduction in operational costs by integrating ChatGPT into customer service workflows. These achievements underscore her ability to leverage technology to optimize business outcomes.
Geographical Experience
Rula Marie has worked in diverse regions, including the Greater New York City Area, Greater Los Angeles Area, and Toronto, Canada Area. This geographical variety adds to her comprehensive understanding of different market dynamics and customer needs.