Ryan Ferguson
About Ryan Ferguson
Ryan Ferguson is the Manager Solutions Engineering at Talkdesk, with a background in product management and reporting roles at Virtustream, NICE inContact, and Verizon Wireless.
Title and Current Role
Ryan Ferguson is the Manager Solutions Engineering at Talkdesk. In this role, he supervises a team of 8 Solution Engineers, guiding them to achieve high performance. Under his leadership, the team earned the Presidents Circle award and ranked as the top SE team at Talkdesk. Ferguson also contributed to the company's growth by securing over 50 new enterprise logos in greenfield sales territories.
Previous Positions and Experience
Before joining Talkdesk, Ryan Ferguson held several key positions in the tech industry. He served as Senior Product Manager, Reporting at Virtustream for 9 months in 2019. Prior to that, he was Product Management Director, Platform and Reporting at NICE inContact, also for 9 months from 2018 to 2019. Ferguson previously held the title of Senior Product Manager, Reporting at NICE inContact from 2016 to 2018. He also spent 14 years at Verizon Wireless as Headquarters Supervisor, Reporting and Analytics.
Education and Expertise
Ryan Ferguson obtained a Bachelor's Degree in Information Systems from the University of Utah, where he studied from 2010 to 2015. His education provided a foundational understanding of information systems, equipping him with the skills necessary for his later roles in product management and solutions engineering.
Global Coordination and Team Leadership
In his career, Ryan Ferguson has demonstrated strong leadership and coordination skills. At Talkdesk, he guided the global coordination of technical teams in the United States, Israel, India, and Bolivia. His responsibilities included overseeing a significant $60 Million in new Annual Contract Value (ACV) and managing strategic initiatives to improve sales performance.
Innovative Sales Methodology
At Talkdesk, Ryan Ferguson developed and implemented a distinctive sales methodology aimed at differentiating product demos. This initiative was designed to increase sales and enhance the product's market presence, contributing to the company's overall growth and success.