Ryan Jacobson
About Ryan Jacobson
Ryan Jacobson is a Strategic Customer Success Manager and Healthcare Vertical Practice Leader at Talkdesk in Utah, United States, with extensive experience in B2B sales and support across various industries.
Current Role at Talkdesk
Ryan Jacobson is currently employed at Talkdesk as a Strategic Customer Success Manager and Healthcare Vertical Practice Leader based in Utah, United States. In this role, he leads initiatives aimed at improving customer success strategies specifically within the healthcare sector. His work includes implementing process improvements that align with company goals and enhance overall team performance.
Previous Experience at Instructure
Before joining Talkdesk, Ryan Jacobson worked at Instructure. He held the role of Strategic Customer Success Manager from 2017 to 2019, focusing on providing strategic direction and support to customers. Prior to this, he served as a Customer Success Manager from 2014 to 2017 in Salt Lake City, where he managed client relationships and ensured successful deployment and use of the company's software solutions.
Roles at Adobe
Ryan Jacobson has a diverse background with several roles at Adobe. From 2013 to 2014, he served as Manager - Global Reseller Support in Lehi, Utah. Prior to this, he was Supervisor - Reseller Support in 2013 for four months, and Team Leader - Americas Reseller Support from 2012 to 2013 for seven months. His responsibilities included managing support teams and optimizing reseller support operations.
Early Career at Musicians Friend
Ryan Jacobson started his professional journey at Musicians Friend, holding multiple positions from 2006 to 2010 in both Kansas City, Missouri, and Draper, Utah. His roles included Shipping Operations Supervisor, Call Center Supervisor, Team Leader, Help Desk, and Customer Service Representative. Throughout these positions, he gained comprehensive experience in team management, customer service, and operations.
Educational Background
Ryan Jacobson studied at Salt Lake Community College from 2003 to 2007. Prior to that, he attended Alta High School from 1997 to 2000. His educational background has contributed to his extensive skills in customer success management, process improvement, and team leadership.