Samantha Gott
About Samantha Gott
Samantha Gott is the Vice President of Customer Success at Talkdesk, with a strong background in customer success management and notable achievements in the field.
Title and Current Position
Samantha Gott serves as the Vice President of Customer Success at Talkdesk. She operates in a remote capacity, leveraging her extensive experience in customer success management to enhance Talkdesk's customer strategies and programs.
Professional Experience at Previous Companies
Before joining Talkdesk, Samantha Gott worked at Interactions LLC as Vice President, Customer Success in 2023, where she held the role for 2 months. Prior to that, she was the Senior Director of Customer Success from 2021 to 2023. Samantha also has a substantial history at Genesys, where she served as the Director of Customer Success - Americas from 2019 to 2021, Senior Manager of Customer Success - Premier from 2016 to 2019, and Customer Success Manager from 2013 to 2016. Her early professional years include roles at Convergenz, UNCF, and Davis Industries, Inc.
Education and Academic Background
Samantha Gott studied at Radford University, where she attained a Bachelor of Science (BS) in Media Studies with a concentration in Journalism and a Minor in Psychology. Her educational background has provided a solid foundation for her career in customer success, offering a mix of communication skills and an understanding of human behavior.
Notable Achievements
Samantha Gott has achieved notable success in her career, including receiving the 'Customer Success Leader of the Year' award at Talkdesk in 2022 for her outstanding performance. She played a key role in launching a customer feedback program that enhanced customer satisfaction scores by 15% and led a cross-functional team to reduce customer onboarding time by 30%. Additionally, she developed a strategy that increased cloud annual recurring revenue by 25% within the first year.
Industry Contributions and Leadership
Samantha Gott frequently contributes to the field of customer success through various initiatives. She mentors junior customer success managers in an internal leadership development program, conducts workshops and training sessions focused on data analysis and issue resolution, and speaks at industry conferences on customer success and SaaS topics. She has also published an article on 'Effective Customer Retention Strategies' in a leading industry journal.