Sebastian L.
About Sebastian L.
Current Role at Talkdesk
Sebastian L. is currently employed as a Technical Support Agent at Talkdesk. In this role, he is responsible for assisting clients with technical issues and ensuring the smooth operation of Talkdesk's services. His job involves troubleshooting and providing timely solutions to customer problems, leveraging his technical skills and experience in client support.
Work Experience at ManpowerGroup
From 2019 to 2021, Sebastian L. worked as a Content Reviewer at ManpowerGroup in Lisbon, Portugal. During his two-year tenure, he was involved in reviewing and managing content, ensuring it met quality standards. His responsibilities likely included evaluating the accuracy and relevance of content, and maintaining organizational guidelines.
Previous Experience at Sitel
Sebastian L. served as a Call Center Agent at Sitel from 2018 to 2019 in Lisbon. Over his one-year period at Sitel, he provided customer service support, addressing client inquiries and issues via phone. His role required strong communication skills and the ability to handle a variety of customer concerns efficiently.
Early Career at Camping Shangrila
Prior to his roles in tech support, Sebastian L. worked at Camping Shangrila in Venezuela as a daycamp guide from 2017 to 2018. For one year, he guided and supervised campers, ensuring a safe and enjoyable experience. This role likely honed his leadership and interpersonal skills.
Education in Data Analytics
Sebastian L. completed an intensive Data Analytics program at Ironhack, spanning from 2020 to 2021. For eight months, he studied various aspects of data analytics, including statistics, coding, and machine learning. He developed proficiency in data visualization tools such as Tableau and PowerBI, and honed his skills using Python libraries like Pandas, Numpy, Seaborn, Matplotlib, Scikit-learn, and Tensorflow.
High School Education
Sebastian L. attended Santo Tomás de Villanueva, where he studied science and received his high school diploma. His education spanned from 2004 to 2018, providing him with a strong academic foundation in scientific principles and practices, which have since supported his career in technical support and data analytics.