Sérgio Grosso
About Sérgio Grosso
Sérgio Grosso is a Product Manager at Talkdesk in Lisbon, Portugal, with extensive experience in business management and IT consulting.
Current Role at Talkdesk
Sérgio Grosso currently serves as Product Manager at Talkdesk in Lisbon, Portugal. He started this role in May 2022. In this capacity, he contributes to the vision and design of a next-generation call center platform by evolving core voice capabilities. Sérgio collaborates with engineering, marketing, and sales teams to define requirements, plan roadmaps, and effectively launch new feature enhancements, products, and services.
Business Manager at Digital Factory Angola
From 2019 to 2022, Sérgio Grosso worked as a Business Manager at Digital Factory Angola in Luanda. Over these three years, he was responsible for overseeing various business operations and played a crucial role in driving organizational growth and efficiency.
IT Direction Consultant at Ucall
Sérgio Grosso served as an IT Direction Consultant at Ucall in Luanda, Angola, from 2016 to 2017. During these 11 months, he advised on IT strategies and practices to optimize the company's technological infrastructure and operational performance.
Roles at Novabase
Sérgio Grosso held multiple positions at Novabase in Angola and Portugal. From 2015 to 2016, he was the Service Level Manager – Maintenance & Support, focusing on maintaining service quality. From 2013 to 2014, he worked as a Business Developer/Account Manager, tasked with generating new business opportunities. Earlier, from 2010 to 2012, he served as a System Engineer in Telecommunications & Media in Lisbon, Portugal.
Tenure at CABOVISÃO - Televisão por cabo SA
Sérgio Grosso spent a significant portion of his early career at CABOVISÃO - Televisão por cabo SA. From 2004 to 2010, he worked as a Data Network Coordinator in Engineering and Planning. Prior to that, he held the position of TI Engineer from 1999 to 2004, contributing to the company's technological and infrastructural development.
Educational Background
Sérgio Grosso pursued his higher education at Instituto Politecnico de Setubal, where he studied Computer Science. He achieved a Licenciatura degree in this field, completing his studies from 1998 to 2004.