Sergio José Ferreira
About Sergio José Ferreira
Sergio José Ferreira is a Customer Success Manager (Strategic) at Talkdesk in Lisbon, Portugal, with extensive experience in training, development, and client services management.
Title
Sergio José Ferreira is currently a Customer Success Manager (Strategic) at Talkdesk, based in Lisbon, Portugal. He handles strategic customer success initiatives to enhance customer satisfaction and business performance.
Previous Roles at Teleperformance
Before joining Talkdesk, Sergio held several roles at Teleperformance. From 2019 to 2021, he served as the Global Client Services Manager, managing global client relationships. From 2018 to 2019, he was the Global Training Lead/Manager, overseeing training programs. Earlier, he served as the Training Manager for Support Teams and Local eLearning Manager from 2016 to 2018, and as a Trainer from 2013 to 2016.
Earlier Career Experience
Sergio’s career began in 1999 at Valor Humano as an Assistente Telecel Vodafone e Assistente Multicare. He then moved to Egor Consulting, holding roles such as Chefe de Equipa 1693 - Cliente Sonaecom and Formador until 2010. He also worked at CONTACT (ES CONTACT CENTER) as Formador from 2010 to 2013.
Education and Certifications
Sergio has an extensive educational background. In 2017, he completed the Formação de Coaches Profissionais - ACSTH from CEGOC, specializing in executive coaching. In 2011, he earned the 12º Ano de Escolaridade from the Escola Profissional de Hotelaria e Turismo de Lisboa. Additionally, he obtained CAP certification from CECOA in 2008 and the First Certificate in English (FCE) from Lancaster College in 1997.
Training and Development Expertise
Sergio has substantial experience in training and development, particularly during his tenure at Teleperformance. His roles included overseeing training programs and managing eLearning initiatives. This extensive background underscores his proficiency in developing and implementing effective training strategies.