Shannon Colquhoun
About Shannon Colquhoun
Shannon Colquhoun is the VP of Industry Strategy: Retail, E-Commerce & CPG at Talkdesk in the San Francisco Bay Area, with extensive experience in retail and customer service strategy.
Company
Shannon Colquhoun is currently the Vice President of Industry Strategy: Retail, E-Commerce & CPG at Talkdesk, based in the San Francisco Bay Area.
Previous Experience
Before joining Talkdesk, Shannon Colquhoun served in various roles across several companies. From 2018 to 2020, she was the Client Service Partner - Retail & CPG at Slalom in San Francisco, California. She worked as a Strategic Account Executive - Retail at Infor from 2017 to 2018. Previously, Shannon was at Gap Inc. as VP Product Operations & Strategy from 2014 to 2016 and as Director IT/Business Lead / Sr Manager Strategic Initiatives from 2004 to 2007. She also worked at Macy's as VP Omnichannel 2.0 from 2012 to 2014 in New York, and at Lands End as Sr. Director Operating Strategy from 2007 to 2012.
Educational Background
Shannon Colquhoun attended Saint Louis University where she studied History and received her Bachelor of Arts degree, completing her studies from 1993 to 1997.
Industry Focus and Philosophy
Shannon is passionate about improving customer service, believing that treating customers well enhances their experience. She advocates for diversity and inclusion, emphasizing its importance in decision-making and employee satisfaction. Shannon believes in leadership grounded in authenticity, empathy, enthusiasm, pragmatism, and integrity.
Publications and Media Features
Shannon Colquhoun authored a blog post discussing the ethical considerations of AI in retail for Talkdesk. She has also been featured in an article on CRMXchange where she discussed strategies for avoiding customer desperation and developing a winning customer experience strategy.