Sierra Thatcher
About Sierra Thatcher
Sierra Thatcher is a Strategic Customer Success Manager at Talkdesk, specializing in Healthcare & Life Sciences, with a background in customer success and account management across various companies.
Strategic Customer Success Manager at Talkdesk
Sierra Thatcher currently holds the title of Strategic Customer Success Manager for Healthcare & Life Sciences at Talkdesk. In this role, Sierra leverages her expertise in customer experience and innovation to manage strategic relationships within the healthcare and life sciences sectors. With a focus on understanding customer needs and providing tailored solutions, she excels at fostering strong client relationships and driving customer satisfaction.
Previous Roles at Talkdesk
Prior to her current role, Sierra Thatcher has held several positions at Talkdesk. From 2022 to 2023, she served as a Strategic Customer Success Manager in the New York City Metropolitan Area, and from 2021 to 2022, she was an Enterprise Customer Success Manager in the same region. Across these roles, Sierra has consistently demonstrated her ability to understand and address customer needs effectively.
Senior Customer Success Manager at Payfactors
From 2019 to 2021, Sierra Thatcher worked as a Senior Customer Success Manager at Payfactors in the Greater Boston Area. During her tenure, she honed her skills in managing customer relationships and ensuring client satisfaction through innovative solutions and responsive service.
Customer Success Roles at Workhuman and Oracle
Sierra Thatcher's career also includes positions as Customer Success Manager at Workhuman, where she worked from 2018 to 2019, and Senior Account Manager at Oracle, from 2017 to 2018. Additionally, she served as an Oracle Enterprise Account Manager from 2016 to 2017 and a Business Development Consultant from 2015 to 2016, all in the Greater Boston Area. These roles contributed to her deep understanding of customer success and account management.
Education and Certification
Sierra Thatcher holds a Bachelor's Degree in Speech-Language Pathology/Pathologist from the University of Connecticut. She further enhanced her expertise with a certification in Customer Experience from Rutgers University. Her academic background and additional certification have equipped her with a comprehensive understanding of customer needs and innovative problem-solving skills.