Simon Desvergez

Simon Desvergez

Entreprise Solutions Engineer Emea @ Talkdesk

About Simon Desvergez

Simon Desvergez is an Enterprise Solutions Engineer at Talkdesk, specializing in contact center technologies and integrations in the EMEA region.

Current Company

Simon Desvergez is currently employed at Talkdesk as an Entreprise Solutions Engineer - EMEA, operating out of France. His role involves working on strategic enterprise solutions within the EMEA region, leveraging his extensive background in contact center technologies and network integrations.

Previous Work Experience

From 2016 to 2021, Simon Desvergez worked at CoverApps as an Ingénieur ToIP - Expert Contact Center in the Région de Lyon, France. Before that, he was employed at SDESVERGEZ as an IT Specialist from 2014 to 2015. He also served as Responsable Infrastructure et Technologies de Centre d'Appel at HomeServe France from 2010 to 2014 and worked as Consultant SI at Overbox for 9 months in 2010. Earlier positions include Expert Systèmes at Teleperformance France from 2009 to 2010 and Directeur des Systèmes d'Information from 2004 to 2008. He started his career at Coerrance as Administrateur de Base de Données - Cogérant and at AVISO Conseil as Responsable d'équipe in 2003-2004.

Education and Expertise

Simon Desvergez studied at Université Claude Bernard (Lyon I) from 1997 to 2001. His expertise includes integrating contact center solutions with platforms such as Salesforce, Zendesk, AWS, and Google Cloud. He specializes in network and telephony integration, including security protocols, SIP trunking, ISDN, and WebRTC.

Background in Contact Center Technologies

Simon Desvergez has significant experience in working with contact center technologies including Genesys Cloud, Altitude Software, and Avaya CM. His background also involves developing and integrating applications such as CRM systems, recorders, and dashboards. Additionally, he provides consultancy and functional specifications to optimize contact center operations.

People similar to Simon Desvergez