Sofia Morais
About Sofia Morais
Sofia Morais is a Product Manager at Talkdesk in Lisbon, Portugal, with extensive experience in project management, business analysis, and quality assurance across various companies.
Title and Current Role
Sofia Morais currently works as a Product Manager at Talkdesk in the Lisbon Area, Portugal. In her role, she utilizes various tools, including Atlasian Confluence, Jira and Portfolio, Miro, Pendo, Looker, GSuite, and Invision. She is actively involved in Scrum ceremonies and leads Planning and Refinement sessions.
Previous Work Experience
Sofia Morais has a diverse background in project management, business analysis, and software development. She previously worked as a Project Management Officer at Celfocus, Novabase in 2015 for 11 months, and as a Business Analyst Lead from 2014 to 2017 for 3 years. Before that, she served as a Process Designer at Celfocus for 11 months in 2013 and as a Quality Assurance Engineer at Novabase from 2008 to 2011 for 3 years and at ParaRede NetPeople from 2007 to 2008 for 1 year. She also worked as a Software Developer at Siemens A.G. Portugal in 2006 for 11 months.
Education and Certifications
Sofia Morais holds a Master's Degree in Software Engineering from Carnegie Mellon University, completed in 2012. She also has a Licentiate Degree in Mathematics applied to Computer Science from Universidade de Coimbra, completed in 2005. Additionally, she has studied ISTQB® / ISEB® Certified Tester, Foundation Level at Acqua Computing.
Projects and Initiatives
At Talkdesk, Sofia Morais has led the development of the Workspace Platform, an operative system integrating all Talkdesk apps, and the AppConnect Platform, a partner app marketplace and installation framework. She also oversaw the creation and launch of the Phone Mobile app, a collaboration tool available on both Android and iOS.
Skills and Responsibilities
In her role, Sofia Morais conducts market research, competitive analysis, and engages with end-users through various methods, including interviews, surveys, and contextual design. She maintains relationships with internal and external product champions, engages with teams for product enablement, alignment, and feedback, and manages releases through various communication channels. She also defines and monitors KPIs and success criteria to track progress towards OKRs.