Soraia Silva
About Soraia Silva
Soraia Silva is a QA Specialist III at Talkdesk with extensive experience in quality assurance, finance, and consultancy roles.
Title: QA Specialist III
Soraia Silva currently holds the position of QA Specialist III at Talkdesk. In this role, she is responsible for ensuring the quality of software products through rigorous testing processes and quality assurance measures. Her work involves identifying, reporting, and managing software defects to maintain high quality standards in the company's offerings.
Company: Talkdesk
Soraia Silva has been with Talkdesk since January 2021. Talkdesk is renowned for its cloud-based contact center software, which is designed to help businesses improve customer interactions and drive growth through advanced technology. Soraia contributes to the company's mission by providing her expertise in quality assurance, aiming to enhance the reliability and performance of Talkdesk’s solutions.
Previous Experience at Timestamp
Before joining Talkdesk, Soraia Silva worked at Timestamp as a QA Functional Tester Consultant for three years in Lisbon, Portugal. During her tenure, she specialized in functional testing, ensuring that software applications met specified requirements and performed as expected. She also served as an EPM Consultant at timestamp:biw, focusing on Enterprise Performance Management solutions for a year.
Financial and Auditing Roles
Soraia Silva has diverse experience in finance and auditing roles. She worked as a Finance Accountant at Joaquim Chaves Saúde for 11 months and as an Internal Auditor at Viagens Abreu, S.A., where she also served as Accounts Payable for one year. These roles involved financial analysis, auditing processes, and managing accounts, which provided her with a comprehensive understanding of financial operations.
Education and Expertise
Soraia Silva's educational background includes a Pós Graduação in Contabilidade Financeira Avançada from INDEG-IUL ISCTE Executive Education, a Mestrado em Gestão Financeira from Instituto Superior de Gestão, and a Licenciatura em Gestão from the same institution. Her education has equipped her with advanced knowledge in financial accounting, financial management, and business management, underpinning her professional expertise.