Taylor Johnson
About Taylor Johnson
Taylor Johnson is a Senior Product Marketing Manager at Talkdesk in San Francisco, California, with extensive experience in product marketing and a background in marketing strategy and consumer behavior.
Current Role at Talkdesk
Taylor Johnson is currently serving as the Senior Product Marketing Manager at Talkdesk in San Francisco, California. In this role, Johnson is responsible for leading marketing initiatives for Talkdesk's array of products. This includes spearheading the launch of innovative solutions and developing strategies to enhance market share.
Previous Roles at Talkdesk
Before becoming a Senior Product Marketing Manager at Talkdesk, Taylor Johnson held various positions within the company. Johnson worked as a Product Marketing Manager from 2018 to 2021 and as an Associate Product Marketing Manager from 2017 to 2018. These experiences equipped Johnson with in-depth knowledge about the company’s products and market positioning.
Early Career in Marketing
Taylor Johnson began their marketing career at Cisco as a Demand Generation Associate from 2013 to 2015 in San Jose, California. Johnson later joined Axcient as a Product Marketing Associate from 2016 to 2017. Additional early career roles include internships at Wheelz, Inc., C.R.E.A.M.™ (Cookies Rule Everything Around Me), and The Daily Californian, where Johnson gained diverse marketing and social media experience.
Educational Background
Taylor Johnson holds a Bachelor of Arts degree in Interdisciplinary Studies: Marketing & Consumer Behavior from the University of California, Berkeley. This academic background provided Johnson with a solid foundation in marketing principles and consumer behavior analysis, essential for a career in product marketing.
Key Achievements
Taylor Johnson has notable achievements in their career, including leading the launch of Talkdesk's AI-powered customer engagement solution, which achieved a 20% increase in customer satisfaction scores. Johnson also developed a go-to-market strategy for Talkdesk's new product line, contributing to a 15% growth in market share. Additionally, Johnson presented a keynote at the 2022 Customer Experience Summit and published an article on AI in customer interactions in the Journal of Marketing Research.