Tiago Matos
About Tiago Matos
Tiago Matos is a Customer Support Manager at Talkdesk in Lisbon, Portugal, with a diverse background in operations, marketing, and electronic warfare.
Customer Support Manager at Talkdesk
Tiago Matos is the Customer Support Manager at Talkdesk, a role he started on January 1, 2021. At Talkdesk, he leads customer support efforts, ensuring a high level of customer satisfaction in Lisbon, Portugal. His responsibilities include overseeing support operations, implementing customer service strategies, and improving support workflows. He focuses on solving daily business problems and expanding his creative capacity to enhance the customer experience.
Operations Manager at Randstad Portugal
Tiago Matos served as the Operations Manager at Randstad Portugal for four years, from 2017 to 2021. During his tenure in the Lisbon area, he was responsible for overseeing operational processes and ensuring the efficient running of company operations. His role included managing teams, streamlining workflows, and optimizing overall organizational efficiency. This experience contributed to his deep understanding of operations management and customer engagement.
Marketing and Sales Executive at SHLOKLABS
In 2017, Tiago Matos worked as a Marketing & Sales Executive at SHLOKLABS for 10 months. In this role, he was involved in promoting the company's products and services, engaging with clients, and driving sales initiatives. His responsibilities included cultivating client relationships, executing marketing campaigns, and contributing to the company's sales strategy in the Lisbon area.
Dinamizador at PT Contact
From 2012 to 2017, Tiago Matos held the position of Dinamizador at PT Contact. Over five years, he focused on dynamic customer engagement, working to enhance customer interactions and improve service delivery. His role involved developing and implementing customer engagement strategies that fostered better relationships and satisfaction among PT Contact's clientele.
Education and Expertise
Tiago Matos pursued his education at Instituto Superior de Contabilidade e Administração de Lisboa, where he studied Gestão and achieved Frequência. Additionally, he studied at Escola Profissional Bento de Jesus Caraça, specializing in Tecnologia da Informação and achieving the Técnico de Informática de Gestão qualification. His educational background laid the foundation for his expertise in management and information technology, complementing his practical work experience.