Vera Pereira
About Vera Pereira
Vera Pereira is a Software Engineer at Talkdesk in Coimbra, Portugal, with a background in Biology and extensive experience in software development and AI-powered cloud contact center solutions.
Title and Current Position
Vera Pereira is a Software Engineer currently working at Talkdesk in Coimbra, Portugal. She has been part of Talkdesk since September 2019, contributing to their development of AI-powered cloud contact center solutions.
Previous Experience
Before joining Talkdesk, Vera worked at Critical Software as a Software Developer. She spent one year there from 2018 to 2019, honing her skills in software development. Her prior experience has provided a strong foundation in FinTech, with particular expertise in Java and Unit testing.
Education and Background
Vera Pereira's educational background is diverse. She studied at Universidade de Coimbra, where she earned a Licentiate degree in General Biology from 2013 to 2017. She later transitioned into software development, completing a course in Java Programming and Acertar o Rumo from 2017 to 2018. Prior to her university studies, she attended Escola da Sé - Guarda and obtained her secondary education in Sciences and Technologies from 2010 to 2013.
Technical Expertise
Vera has developed considerable technical expertise over her career. She has experience working with Docker and microservices-based, cloud-native architectures. Her role at Talkdesk involves developing customer self-service applications, omnichannel engagement tools, workforce engagement applications, and customer experience analytics solutions. Moreover, she is involved in leveraging generative AI to improve agent experience and efficiency.
Contributions at Talkdesk
At Talkdesk, Vera works with a platform that supports over 60 pre-built integrations and provides industry-specific solutions with pre-integrated core systems and workflows. Her contributions focus on providing real-time customer experience analytics and insights, as well as addressing various aspects of agent management, development, and improvement.