Vicente Sarmento
About Vicente Sarmento
Vicente Sarmento is a Product Designer at Talkdesk in Porto, Portugal, with extensive experience in various design roles across Brazil and Portugal.
Company: Talkdesk
Vicente Sarmento currently works as a Product Designer at Talkdesk in Porto, Portugal. His primary focus is on improving efficiency for managers and agents in the Call Center as a Service (CCaaS) business unit. He collaborates closely with Product Owners to ensure effective communication and direction across various teams, including sales, marketing, content creators, developers, and other designers.
Title: Product Designer
In his role as a Product Designer, Vicente Sarmento has amassed extensive experience in shaping user experiences across multiple companies. He has worked on various projects, leading design initiatives and ensuring the functionality and aesthetic appeal of products.
Education and Expertise
Vicente Sarmento pursued multiple educational qualifications to hone his expertise. He studied Desenho Industrial, ênfase em Comunicação Visual and achieved a Bachelor’s degree from Pontifícia Universidade Católica do Rio de Janeiro between 2002 to 2006. Additionally, he earned a certification in Designer Estratégico after studying Industrial and Product Design at Escola Superior de Propaganda e Marketing in 2008-2009. In 2021, he completed a UX Strategy course and in 2022, a UX Research course, both from Pontifícia Universidade Católica do Rio de Janeiro. Vicente Sarmento has dual citizenship in Brazil and Portugal.
Professional Background and Experience
Vicente Sarmento has held several positions across different companies. He worked as a Designer at Fing'rs and Sociedade Brasileira de Cardiologia in Rio de Janeiro before transitioning to web design at ZONAInternet. He later joined Affero as a Designer and Production Coordinator. From 2012 to 2015, he was a Product Designer at Izzui, followed by a stint at Affero Lab until 2018. Vicente then spent three years at Semente Educação, where he significantly contributed to enhancing online learning experiences. In 2021, he worked for Venturus, managing a design team before joining Talkdesk.
Key Initiatives and Projects
At Venturus, Vicente Sarmento led the redesign of an internal web app for an international client in the tech/manufacturing industry, managing a team of three designers. During his tenure at Semente Educação, he developed three fully responsive web apps—Plataforma S, Coreskills, and Programa Semente—that significantly enhanced online learning experiences for over 20,000 students.