Virgínia Bastos
About Virgínia Bastos
Virgínia Bastos is the Training & Development Manager at Talkdesk in Lisboa, Portugal, with extensive experience in business process outsourcing and software as a service.
Company
Virgínia Bastos is currently employed as the Training & Development Manager at Talkdesk, a position located in Lisbon, Lisbon, Portugal. Talkdesk is a global player in the Software as a Service (SaaS) domain, providing advanced contact center solutions. Her role involves overseeing onboard training, continuous/upskill training programs, and external training initiatives. Additionally, she manages the Learning Management System (LMS) and communicates updates on new products and features.
Title
Virgínia Bastos holds the title of Training & Development Manager at Talkdesk. In this role, she is responsible for developing and managing training programs, including onboarding and continuous/upskill training. She also implements and oversees external training programs and mentorship initiatives, ensuring that all stakeholders are well-informed about new developments and product features.
Education and Expertise
Virgínia Bastos studied Marketing Management and Media Communication at the University of Lisbon, completing her studies in 2014. Prior to that, she achieved a graduation in Portuguese and English from Universidade Católica de Pernambuco, where she studied Education from 2002 to 2010. Her educational background has equipped her with a solid foundation in marketing, media communication, and educational methodologies.
Background
Over her career, Virgínia Bastos has accumulated diverse experience in both Business Process Outsourcing (BPO) and Software as a Service (SaaS). She has held various roles such as Customer Service Representative, Quality Analyst, Trainer, and Team Manager. She began her career in 2011 as a Marketing & Communication Assistant and Events Producer at Saraiva in Brazil. She has since worked at Portugal Telecom, Majorel, Adecco, and Alphanumeric Systems before joining Talkdesk.
Achievements
At Talkdesk, Virgínia Bastos has made significant contributions by developing and managing the Onboarding Training and Continuous/Upskill training programs. Additionally, she has successfully implemented and overseen External Training Programs and a Mentorship Program. Her responsibilities also include managing the Learning Management System (LMS) and ensuring effective communication around new products and features. Her efforts in these areas have strengthened the company's training and development processes.