William Bruce, Jr
About William Bruce, Jr
William Bruce, Jr is the Senior Manager of Customer Success at Talkdesk with over 8 years of experience in Customer Success and Account Management.
Title
William Bruce, Jr currently holds the title of Senior Manager, Customer Success at Talkdesk. He is responsible for managing and enhancing customer success strategies, ensuring clients receive exceptional support and value.
Professional Experience at Talkdesk
At Talkdesk, William Bruce, Jr serves as the Senior Manager, Customer Success, where he focuses on optimizing the customer experience. Previously, from 2021 to 2024, he was the Senior Customer Success Manager, Strategic, working remotely. His roles at Talkdesk primarily involve developing customer success strategies and ensuring client alignment with business solutions.
Previous Roles in Customer Success and Account Management
Prior to his current role, William Bruce, Jr worked as a Senior Account Manager, Enterprise at WeWork in San Francisco from 2019 to 2021. He also held the position of Customer Success Manager, Enterprise at FirstFuel Software from 2016 to 2019. Initially, he gained experience as an Energy Efficiency Intern at Pacific Gas and Electric Company in 2015 and as an Assistant Manager at Safeway from 2010 to 2016 in San Jose.
Education and Academic Background
William Bruce, Jr graduated from San Jose State University with a Bachelor of Science (BS) in Environmental Studies with a concentration in Energy. His academic background provides a strong foundation for his career in customer success and account management.
Professional Expertise in SaaS, Real Estate, and Retail
William Bruce, Jr has over 8 years of experience in customer success and account management. His diverse professional background extends across SaaS, real estate, and retail verticals. Known for building and nurturing client relationships, he aligns business objectives with innovative solutions.