Zhong (John) Zhang
About Zhong (John) Zhang
Zhong (John) Zhang is the Senior Vice President of Engineering at Talkdesk, with extensive experience in cloud application development, SaaS, and emerging mobile technologies.
Company
John (Zhong) Zhang is currently the Senior Vice President of Engineering at Talkdesk. Talkdesk is a prominent provider of cloud-based contact center solutions designed to improve customer interactions and operational efficiency. In this role, John leverages his extensive background in engineering to lead the development of technology solutions that align with Talkdesk's mission and business objectives.
Title
John Zhang serves as the Senior Vice President of Engineering at Talkdesk. In this high-ranking role, he is responsible for overseeing the engineering teams, ensuring the delivery of high-quality software products, and driving innovation within the company.
Education and Expertise
John Zhang holds multiple degrees, including a Master's in Industrial Engineering and Operations Research (IEOR) and Management from the University of California, Berkeley, a Bachelor's in Engineering from the University of Science and Technology of China, and a Master's in Computer Science from West Virginia University. His expertise spans emerging mobile technologies, in-memory databases, cloud application development, Software as a Service (SaaS), CRM and ERP applications, and agile software development methodologies.
Professional Background
Before joining Talkdesk, John Zhang had an extensive career in engineering leadership roles. He was the CTO at IngageApp from 2017 to 2020, working across Palo Alto, CA, and Beijing, China. He also served as the BES Chief Architect and VP of Engineering at Futurewei Technologies, Inc. in Santa Clara, CA, from 2016 to 2017. Prior to these roles, John held various positions at SAP Cloud for Customer, SAP Labs, including VP of Engineering, Sr. Development Director, and Sr. Development Manager, accumulating significant experience over a decade.
Skills and Competencies
John Zhang is highly skilled in defining product vision and direction for addressing complex business challenges. He has significant experience managing large-scale development projects across multiple locations, specializing in cloud application development and Software as a Service (SaaS). His deep understanding of CRM and ERP applications, coupled with his expertise in agile software development methodologies, enhances his ability to lead engineering teams effectively. John's capabilities also include strong people and organizational development, and a keen understanding of market trends and architectural conceptualization.