Diana Novillo
About Diana Novillo
Diana Novillo is the Patient Care Coordination Manager at Talkiatry, with a background in site management and patient care at CITYMD, and a degree in Forensic Psychology from John Jay College (CUNY).
Patient Care Coordination Manager at Talkiatry
Diana Novillo has been serving as a Patient Care Coordination Manager at Talkiatry since 2022. As a core member of the management team, she is responsible for overseeing the coordination of patient care services, ensuring optimal patient experiences. Drawing from a comprehensive background in healthcare management, she applies her expertise to streamline processes and improve patient engagement.
Management Experience at CITYMD
Diana Novillo spent several years at CITYMD, holding various leadership roles. From 2019 to 2021, she worked as a Site Manager in Long Island City, New York, where she managed site operations and staff. Prior to that, she served as an Assistant Site Manager in Jackson Heights for 10 months and a Shift Supervisor in Corona for five months, both in 2018. She initially started at CITYMD as a Senior Patient Care Representative in Fresh Meadows, quickly progressing within the organization due to her dedication and skill.
Early Career in Customer Service and Retail
Diana Novillo's diverse early career includes roles in customer service and retail. She worked as a Teller at TD from 2015 to 2016, providing financial services to customers. Before that, she served as a Beauty Advisor at Century 21 Department Stores from 2013 to 2015, where she assisted customers and managed product displays.
Education in Psychology and Forensic Psychology
Diana Novillo holds a Bachelor's degree in Forensic Psychology from John Jay College (CUNY), obtained in 2021. She also has an Associate's degree in Psychology from LaGuardia Community College. Her academic background has equipped her with a deep understanding of psychological principles, which she applies to her patient care coordination and management roles.