Alexa Pak
About Alexa Pak
Alexa Pak serves as the Team Lead for Customer Success in the EMEA region at Talon.One, where she has worked since 2024. With extensive experience in customer success management across various industries, she leads a team focused on enhancing the customer journey.
Work at Talon.One
Alexa Pak currently serves as Team Lead for Customer Success in the EMEA region at Talon.One, a position she has held since 2024. In this role, she leads a team of six Customer Success Managers, focusing on enhancing the customer journey and ensuring client satisfaction. Prior to her current role, she worked as a Senior Customer Success Manager - Enterprise at Talon.One from 2023 to 2024. Her tenure at Talon.One has been marked by her commitment to supporting clients and optimizing their experiences with the company's solutions.
Previous Experience
Before joining Talon.One, Alexa Pak accumulated extensive experience in customer success and sales roles across various organizations. She worked at PayScale, Inc. as a Customer Success Manager - Enterprise from 2019 to 2021. Prior to that, she was the National Sales Manager at Hyatt Hotels Corporation for one year in 2018. Her career also includes roles at Starwood Hotels & Resorts Worldwide, Inc. and Sheraton Seattle Hotel, where she focused on sales and operations. This diverse background has equipped her with a comprehensive understanding of both B2B and B2C SaaS environments.
Education and Expertise
Alexa Pak holds a Master's Degree in Business Administration from the University of Phoenix, which she completed from 2014 to 2016. She also earned a Bachelor of Science (B.S.) in Social and Behavioral Studies and Business Management from Northern Arizona University, studying from 2008 to 2013. Her educational background, combined with her professional experience, has provided her with a solid foundation in customer success management, contract negotiation, and client relationship management.
Skills and Specializations
Alexa Pak possesses a range of skills that are essential for effective customer success management. She specializes in onboarding and enablement, which are critical for integrating new clients into the company's ecosystem. Additionally, she has expertise in using key tools such as Salesforce and Gainsight, which are vital for tracking customer interactions and managing relationships. Her focus on contract negotiation and renewals further ensures the establishment of long-term partnerships with clients.