Alexa Pak
About Alexa Pak
Alexa Pak is a Customer Success Manager - Enterprise with extensive experience in client relations and sales management across various industries. She currently works at Talon.One in Berlin, Germany, and has held previous roles at Northern Arizona Healthcare, PayScale, Inc., and several hotels in Seattle.
Current Role at Talon.One
Alexa Pak serves as a Customer Success Manager - Enterprise at Talon.One, a position she has held since 2021. In this role, she focuses on ensuring customer satisfaction and success within the enterprise segment. Her responsibilities include onboarding new clients, enabling them to utilize the platform effectively, and providing ongoing training and development. Alexa's expertise in customer success management contributes to enhancing client relationships and driving product adoption.
Previous Experience in Customer Success Management
Prior to her current role, Alexa Pak worked at PayScale, Inc. as a Customer Success Manager - Enterprise from 2019 to 2021. In this capacity, she managed enterprise-level client accounts, ensuring that clients achieved their desired outcomes with the company's services. Her experience in this role built a strong foundation for her current position at Talon.One, where she continues to leverage her customer success skills.
Background in Sales and Hospitality
Alexa Pak has a diverse background in sales and hospitality. She worked as a Group Sales Manager at Sheraton Seattle Hotel from 2017 to 2018 and as a National Sales Manager at Motif Seattle from 2018 to 2019. Additionally, she held roles at Marriott International and Starwood Hotels & Resorts Worldwide, Inc. as a Regional Sales & Operations Coordinator. These positions equipped her with valuable skills in client management and relationship building.
Educational Qualifications
Alexa Pak earned her Bachelor of Science degree in Ethnic, Cultural Minority, Gender, and Group Studies from Northern Arizona University, where she studied from 2008 to 2013. She furthered her education by obtaining a Master's Degree in Business Administration with a Healthcare Emphasis from the University of Phoenix, completing her studies from 2014 to 2016. Her educational background supports her expertise in customer success and management.
Skills and Expertise
Alexa Pak is proficient in data management and contract negotiation/renewals. She specializes in onboarding, enablement, and training & development within the SaaS B2B sector. Additionally, she has expertise in using Salesforce and Gainsight for customer success management. Her skills extend to managing digital campaigns and fostering external partnerships to enhance client relationships.