Ross French
About Ross French
Ross French serves as the Global Director of Customer Success at Talon.One, where he focuses on delivering measurable outcomes in B2B and B2C environments. He has extensive experience in customer success management across various regions and has held leadership roles in several companies within the SaaS industry.
Work at Talon.One
Ross French serves as the Global Director of Customer Success at Talon.One, a position he has held since 2023. Based in Boston, Massachusetts, he operates in a remote capacity. In this role, he focuses on delivering measurable outcomes and results in customer success initiatives, contributing to the company's objectives in both B2B and B2C environments.
Previous Experience in Customer Success
Before joining Talon.One, Ross French held several positions in customer success management. He worked at Solutran as the Director of Customer Success from 2020 to 2023. Prior to that, he was the Director of Client Success at Ascentis Human Capital Management Software from 2019 to 2020. His experience also includes serving as an Advisor and Fractional Integrator at CloseSimple in 2022, and as a Senior Account Executive at DISYS from 2014 to 2016.
Background in Product Management
Ross French has a background in product management, having served as the Senior Product Manager for Growth & New Markets at Field Nation from 2016 to 2019. This role involved strategic planning and execution to drive growth in new markets, enhancing his expertise in customer engagement and product development.
Education and Expertise
Ross French studied at Bethel University, where he earned a degree in Business with a focus on Advertising, Sales & Marketing from 2008 to 2012. He furthered his education at Reforge.com, completing the Growth Development and Framework Series in 2018. His educational background complements his extensive experience in managing customer success teams across various global regions.
SaaS Industry Experience
Ross French possesses a strong background in the SaaS industry, where he has excelled in both quota-carrying roles and service/support team leadership. His experience spans multiple regions, including North America, Europe, the Middle East, Africa, and Asia-Pacific, showcasing his ability to manage diverse teams and drive customer success on a global scale.