Sharen Aloysius
About Sharen Aloysius
Sharen Aloysius is a Customer Success Manager at Talon.One in Singapore, where she has worked since 2022. She has extensive experience in customer success and relationship management across various companies in the internet industry.
Work at Talon.One
Sharen Aloysius has been serving as a Customer Success Manager at Talon.One since 2022. In this role, she focuses on ensuring customer satisfaction and success, leveraging her extensive experience in the internet industry. Based in Singapore, she has contributed to the company's mission of enhancing customer engagement and loyalty through effective management strategies.
Previous Experience in Customer Success
Before joining Talon.One, Sharen worked as a Customer Success Manager at Epsilo from 2021 to 2022, where she managed customer relationships in the Southeast Asia region. She also held a similar position at BrightTALK in 2020. Her roles involved fostering customer satisfaction and retention, showcasing her commitment to customer success across various organizations.
Education and Expertise
Sharen Aloysius holds a Master of Business Administration (M.B.A.) with a focus on Marketing from Christ University Institute of Management, completed in 2012. She also earned a Bachelor's Degree from St. Joseph's College of Arts and Science, where she studied Maths, Electronics, and Computer Science. Her educational background supports her expertise in customer relationship management and market research.
Background in Account Management
Sharen has a solid background in account management, having worked as an Account Manager at LogMeIn and HCL Infosystems Ltd. Her experience in these roles has equipped her with skills in managing client accounts and understanding customer needs, which are essential for her current position in customer success.
Involvement in Professional Organizations
Sharen was a member of Women of Customer Success from 2021 to 2023. This involvement reflects her commitment to professional development and networking within the customer success community, further enhancing her skills and knowledge in the field.