Shreya Reichelt
About Shreya Reichelt
Shreya Reichelt is a Customer Success Manager at Talon.one in Berlin, Germany, where she has worked since 2019. She has a diverse background in customer success and account management across various companies and holds a Certified Scrum Product Owner certification.
Work at Talon.One
Shreya Reichelt has served as a Customer Success Manager at Talon.One since 2019. In this role, she has been responsible for managing and analyzing promotional marketing campaigns. Her expertise includes creating and tracking discounts, coupon codes, and loyalty programs on the Talon.One platform. Based in Berlin, Germany, she has contributed to enhancing customer satisfaction and engagement through effective management of customer success initiatives.
Previous Experience in Customer Success
Before joining Talon.One, Shreya Reichelt worked at Eventmobi as a SaaS Customer Success and Account Manager from 2018 to 2019 in Toronto, Ontario, Canada. She also held the position of Key Account Manager for Corporations at Blacklane from 2015 to 2017 in Berlin, Germany. Additionally, she worked at Icwe GmbH as a Key Account Manager from 2013 to 2014 in Berlin, and at Dr. Oetker as an Executive Assistant in Business Development in Denmark from 2012 to 2013.
Education and Expertise
Shreya Reichelt holds a Master of Business Administration from Berlin Professional School – Hwr Berlin, where she studied Consulting and Marketing from 2009 to 2010. She also studied at the Goethe-Institut, achieving a Master's degree from 2002 to 2004. Since 2019, she has been studying Project Management at the Project Management Institute. Additionally, she holds the Certified Scrum Product Owner (CSPO) certification.
Background
Shreya Reichelt began her career as an Analyst for German Language at Copal Amba, a Moody's Analytics Company, from 2005 to 2009 in London, United Kingdom. She took a break in 2017 for eight months while in the United Kingdom. Her diverse background includes roles in customer success, account management, and business development across various industries and countries.