Trevor Piercey
About Trevor Piercey
Trevor Piercey is a Customer Success Manager currently working at Talon.One in Berlin, Germany. He has extensive experience in customer success roles, having previously worked at ICONOSQUARE and Vend, among others.
Current Role at Talon.One
Trevor Piercey serves as a Customer Success Manager at Talon.One, a position he has held since 2024. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His responsibilities include collaborating with clients to understand their needs and providing tailored solutions to meet those requirements.
Previous Experience at ICONOSQUARE
Trevor worked at ICONOSQUARE from 2017 to 2022 as Manager of Customer Success, Client Renewals, and Berlin Operations. During his tenure, he partnered with product and marketing teams to provide valuable feedback based on customer data. He implemented innovative strategies that improved customer outcomes and loyalty, contributing to the company's overall success.
Experience at Vend and Tripnity
Before his role at ICONOSQUARE, Trevor was a Senior Customer Success Manager at Vend for six months in 2015. He also served as Manager of Customer Success at Tripnity from 2017 to 2022. In these positions, he focused on enhancing customer relationships and driving engagement, which are critical components of customer success management.
Early Career at Canwest and Corus Entertainment
Trevor began his career in the media industry, working at Canwest as a Digital Traffic Coordinator from 2008 to 2010. He then transitioned to Corus Entertainment, where he served as a Senior Inside Sales Representative from 2010 to 2014. These roles provided him with foundational skills in sales and customer engagement.
Education and Qualifications
Trevor studied at Mohawk College, where he earned an Advanced Diploma in Television & Communications Media. His education spanned from 2004 to 2007, focusing on Radio and Television Broadcasting Technology. This academic background has contributed to his understanding of media and customer communication.