Sarah M.
About Sarah M.
Sarah M. is an Account Manager and CMMI Associate at TalTeam, where she has worked since 2018. She specializes in CMMI practices, client engagement, and quality assurance processes, contributing to the organization's alignment with CMMI standards.
Work at TalTeam
Sarah M. has been employed at TalTeam since 2018, serving as an Account Manager and CMMI Associate. In this role, she manages internal databases and oversees risk mitigation and quality assurance processes. She collaborates closely with service delivery teams to ensure that client requirements are met in a timely manner. Sarah also tracks, analyzes, and reports on weekly and monthly metrics, comparing these figures with projected outcomes. Her responsibilities include analyzing past performance data to project future performance and establish improvement goals with specific milestones.
CMMI Involvement
In her capacity as a CMMI Associate, Sarah M. played a significant role in strategizing and documenting evidence of practices for CMMI-SVC Level 3 criteria. She co-led TalTeam through the CMMI-SVC Level 3 Maturity appraisal process and actively participates in audits to maintain alignment with CMMI v2.0 Level 3 Practice Areas. Additionally, she assists with self-audits to ensure compliance with CMMI v2.0 Level 2 Practice Areas, contributing to the organization's adherence to quality standards.
Client Engagement and Opportunities
Sarah M. has increased client engagement at TalTeam by uncovering new opportunities for supporting both federal agencies and commercial clients. Her proactive approach in identifying and addressing gaps in practice areas and processes has enhanced the company's service delivery. She ensures high-quality experiences for clients and consultants through consistent check-ins and process improvements, demonstrating her commitment to client satisfaction.
Background and Experience
Based in the Washington D.C. Metro Area, Sarah M. has accumulated six years of experience in her current role at TalTeam. Her expertise includes managing quality assurance processes, risk mitigation, and performance analysis. Her background in CMMI practices and client management positions her as a key contributor to the organization's success in meeting industry standards and client expectations.