Amanda Romero, Cpp, Pmp
About Amanda Romero, Cpp, Pmp
Amanda Romero is a Director of Client Service Operations at Tandem HR, where she has worked since 2021. She has extensive experience in client relations and process improvement, having held multiple roles at Paychex since 2014.
Work at TandemHR
Amanda Romero has held multiple roles at Tandem HR since 2021. She currently serves as the Director of Client Service Operations, where she focuses on enhancing client satisfaction and fostering growth through referrals and partnerships. Additionally, she has worked as the Manager of Implementation Services and the Manager of Payroll Services, contributing to the development of specialists and teams across various product areas. Her experience at Tandem HR reflects a commitment to improving client services and operational efficiency.
Work at Paychex
Amanda Romero has an extensive tenure at Paychex, starting as a Senior Payroll Specialist in 2014. She progressed to the role of Relationship Manager from 2017 to 2019, and currently works as a Relationship Manager since 2017. In her roles, she has managed the implementation of new processes and client services, focusing on enhancing service delivery through collaboration with clients. Her experience at Paychex highlights her expertise in payroll services and client relationship management.
Education and Expertise
Amanda Romero studied at the University of Phoenix, where she earned a Master's degree in Accounting. She is currently pursuing CPA certification, furthering her expertise in accounting and finance. Her educational background supports her professional roles in client service operations and payroll management, equipping her with the knowledge necessary to excel in her positions.
Background
Amanda Romero has a diverse professional background with over a decade of experience in payroll and client services. She has worked in various capacities at Paychex, including Senior Payroll Specialist and Relationship Manager, before transitioning to her current roles at Tandem HR. Her experience spans multiple product areas, emphasizing her ability to develop teams and improve client satisfaction through effective service delivery.
Achievements
Throughout her career, Amanda Romero has successfully developed specialists and teams in multiple product areas, focusing on client satisfaction and growth. She has managed the implementation of new processes and client services, enhancing service delivery through collaboration with clients. Her work reflects a commitment to finding creative solutions for process improvements and understanding role interactions within internal teams.