Billy Jo Baker
About Billy Jo Baker
Billy Jo Baker serves as the Director of Client Success at Tandem HR, a position he has held since 2023. With a background in psychology and extensive experience in client relations, he focuses on enhancing client satisfaction and retention.
Work at TandemHR
Billy Jo Baker has served as the Director of Client Success at Tandem HR since 2023. In this role, Baker focuses on creating efficiencies in processes that directly impact client satisfaction. Baker enhances the client experience to improve retention, engagement, and utilization of Tandem HR's services. Prior to this position, Baker worked at Tandem HR as the Director of Marketing for 17 years, from 2006 to 2023.
Education and Expertise
Billy Jo Baker studied at the College of DuPage, where they earned an Associate of Arts degree in Psychology from 1994 to 1996. Following this, Baker attended Trinity Christian College, achieving a Bachelor of Science degree in Psychology and Sociology from 1996 to 1998. This educational background supports Baker's expertise in client relations and program coordination.
Background
Before joining Tandem HR, Billy Jo Baker held several positions that contributed to their professional development. Baker worked as a Marketing Coordinator at Webvan from 2000 to 2001 and as a Program Coordinator at Rotary International from 2001 to 2002. These roles provided valuable experience in marketing and program management.
Professional Experience
Billy Jo Baker's professional experience includes a significant tenure at Tandem HR, where they transitioned from the Director of Marketing to the Director of Client Success. This progression highlights Baker's adaptability and commitment to enhancing client relationships. The skills gained in previous roles at Webvan and Rotary International further complement Baker's capabilities in client success.