Mona S.
About Mona S.
Mona S. is a Customer Success Manager and HR Business Partner with extensive experience in human resources and customer success roles across various companies in Chicago, Illinois. She holds a Bachelor of Arts in Applied Psychology from the University of Illinois Chicago and an MBA in Human Resources Management from Roosevelt University.
Current Role at TandemHR
Mona S. serves as a Customer Success Manager and HR Business Partner at Tandem HR, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and aligning HR strategies with business objectives. Her responsibilities include developing customer success programs and ensuring effective communication between clients and the organization.
Previous Experience in Human Resources
Mona S. has extensive experience in human resources across various organizations. She worked at Sprout Social, Inc. as an HR Business Partner for 11 months in 2021. Prior to that, she spent two years at GoHealth in dual roles as a Human Resources Business Partner and Internal Customer Success Manager from 2018 to 2020. Additionally, she held the position of Human Resources Generalist at Geometry Global for one year from 2017 to 2018, and served as a Senior Human Resources Coordinator at Marriott International from 2014 to 2017.
Educational Background
Mona S. earned her Bachelor of Arts in Applied Psychology from the University of Illinois Chicago, completing her studies from 2010 to 2014. She furthered her education by obtaining a Master of Business Administration (MBA) in Human Resources Management from Roosevelt University, where she studied from 2015 to 2017.
Technical Skills and Expertise
Mona S. possesses expertise in a variety of technical tools essential for human resources and customer success management. She is proficient in platforms such as iCIMS, UltiPro, Workday, SAP, Slack, Birchstreet, ADP, Paylocity, TriNet, JIRA, and Confluence. Her skills enable her to effectively implement customer success programs and streamline HR processes.
Multilingual Proficiency
Mona S. is multilingual, demonstrating proficiency in English, Spanish, Hindi, and Punjabi. This language capability enhances her ability to communicate effectively with diverse teams and clients, contributing to her success in building strong business relationships.