Whitney Scott
About Whitney Scott
Whitney Scott is a Customer Service Representative with a strong educational background in Business, Communication, and Family Studies. She has extensive experience in the transportation industry and advanced skills in Microsoft Excel, enhancing her ability to manage customer needs effectively.
Current Role at Tangram Interiors
Whitney Scott has been serving as a Customer Service Representative at Tangram Interiors since 2021. In this role, she utilizes her extensive background in customer service to address client needs effectively. Her responsibilities include managing customer inquiries, providing support, and ensuring a high level of satisfaction. Whitney's experience in the transportation industry enhances her ability to understand and resolve customer issues.
Previous Experience in Customer Service
Prior to her current position, Whitney Scott worked as a Customer Coordinator at bkm Total Office of Texas from 2019 to 2021. In this role, she was responsible for coordinating customer interactions and ensuring efficient service delivery. Before that, she held the position of Coordinator-SMC at Ryder System, Inc. from 2016 to 2019, where she gained valuable insights into customer service within the transportation sector.
Educational Background in Business and Communication
Whitney Scott holds a Bachelor of Science (B.S.) degree in Integrative Studies with a focus on Business, Communication, and Family Studies from the University of North Texas, which she completed from 2014 to 2016. She also earned an Associate of Science (AS) degree from North Central Texas College, where she studied General basics with an emphasis in science from 2011 to 2013. This educational foundation supports her understanding of customer needs.
Skills in Data Management and Analysis
Whitney Scott possesses advanced skills in Microsoft Excel, which are essential for managing and analyzing data in her customer service role. These skills enable her to track customer interactions, analyze trends, and improve service efficiency. Additionally, her strong organizational skills and time management abilities contribute to her effectiveness in handling multiple tasks.
Industry Knowledge in Transportation and Customer Service
Whitney Scott has a strong background in the transportation, trucking, and railroad industries. This experience complements her current role in customer service, as it provides her with a unique perspective on the challenges and needs of clients in these sectors. Her industry knowledge enhances her ability to communicate effectively with customers and resolve issues promptly.