Christopher Guy
About Christopher Guy
Christopher Guy serves as the Customer Service Operations Manager at Capital On Tap in Cardiff, Wales, where he has worked since 2022. He has a diverse background in customer service and operations management, with previous roles at companies such as Reassured, SSE plc, and Lloyds Banking Group.
Current Role at Capital On Tap
Christopher Guy serves as the Customer Service Operations Manager at Capital On Tap, a position he has held since 2022. He is based in Cardiff, Wales, United Kingdom. In this role, he is responsible for overseeing customer service operations and implementing strategies to enhance customer satisfaction. His focus on process improvements and driving change is integral to the company's customer-focused environment.
Previous Experience in Customer Service Management
Prior to his current role, Christopher held several positions that contributed to his expertise in customer service management. He worked at Reassured as Deputy Head of Sales from 2021 to 2022, and at SSE plc as Business Energy Collections Manager from 2018 to 2019. His experience includes managing teams and driving performance in customer service settings, highlighting his ability to lead and mentor diverse teams.
Career Development in Financial Services
Christopher has a background in financial services, having worked at Lloyds Banking Group in various roles, including National Access Control Technician and Halifax Community Bank Business Manager. His tenure at Lloyds spanned from 2010 to 2017, during which he developed skills in sales, operations management, and team leadership. This experience laid the foundation for his later roles in customer service operations.
Educational Background
Christopher attended Cwmcarn High School from 2004 to 2010. His education provided him with a solid foundation for his career in customer service and management. The skills and knowledge gained during his studies have contributed to his professional development and success in various roles within the customer service and financial sectors.
Expertise in Process Improvement and Team Development
Christopher is known for his analytical approach to driving performance and delivering progress in customer-focused environments. He champions effective communication to create cohesive teams and provides mentorship and coaching to develop internal talent. His extensive experience in managing change and implementing process improvements aligns with organizational strategy plans.