Craig Baker
About Craig Baker
Craig Baker is a Customer Service Specialist currently employed at Capital On Tap in Cardiff, Wales, where he has worked since 2020. With a background in retail and business, he has developed strong interpersonal skills and excels in high-pressure environments.
Work at Capital On Tap
Craig Baker has been employed at Capital On Tap as a Customer Service Specialist since 2020. He has accumulated four years of experience in this role, working from Cardiff, Wales, United Kingdom. His responsibilities include managing customer inquiries and providing support to enhance customer satisfaction. This position has allowed him to further develop his customer service skills in a business environment.
Previous Experience at British Gas
Before joining Capital On Tap, Craig Baker worked at British Gas as a Customer Service Specialist for 13 years, from 2007 to 2020. During his tenure, he gained extensive experience in handling customer queries and resolving issues, which contributed to his professional development in customer service.
Education and Qualifications
Craig Baker studied at St Davids Sixth Form College from 2002 to 2005, where he focused on Communication and Media Studies, achieving a level qualification. Prior to that, he attended Saint Richard Gwyn from 1997 to 2002, where he studied Mathematics and earned his GCSE. His educational background has provided him with foundational skills relevant to his career.
Skills and Professional Development
Craig Baker has developed excellent phone etiquette and interpersonal skills through his work experience in both retail and business settings. He has adapted to new challenges and learned new skills in customer service, which has enhanced his professional growth. He possesses strong people skills and demonstrates the ability to work effectively under pressure.