Jaime Lee Cummings
About Jaime Lee Cummings
Jaime Lee Cummings is a Customer Operations professional at Capital On Tap, recognized for enhancing customer experience and fostering team development. With a background in customer service and dance instruction, Cummings possesses strong communication and adaptability skills.
Current Role at Capital On Tap
Jaime Lee Cummings has been working in Customer Operations at Capital On Tap since 2021. In this role, Jaime focuses on enhancing customer experience and fostering a culture of feedback and development among team members. Jaime's responsibilities include managing customer inquiries and ensuring that service standards are met. This position highlights Jaime's commitment to operational excellence and customer satisfaction.
Previous Experience at Admiral Group Plc
Before joining Capital On Tap, Jaime worked as a Customer Service Representative at Admiral Group Plc from 2019 to 2021. During this two-year tenure, Jaime developed skills in customer interaction and problem resolution. The experience gained at Admiral Group Plc contributed to Jaime's ability to handle customer concerns effectively and improve service delivery.
Background as a Dance Instructor
Jaime served as a Dance Instructor at DanceFit Wales from 2016 to 2019. This three-year role involved teaching dance classes and engaging with students to promote physical fitness through dance. The experience in this position helped Jaime develop strong communication and motivational skills, which are applicable in customer operations.
Education at Cardiff Metropolitan University
Jaime studied at Cardiff Metropolitan University from 2015 to 2018, where Jaime earned a Bachelor of Arts with Honours in Dance. This academic background provided a foundation in creative expression and discipline, which Jaime applies in professional settings. The education received at Cardiff Metropolitan University has contributed to Jaime's diverse skill set.
Skills and Competencies
Jaime possesses key skills in communication, active listening, adaptability, and patience. These competencies are essential in customer operations, allowing Jaime to effectively engage with customers and team members. Jaime's ability to achieve targets independently while also inspiring colleagues demonstrates a strong leadership quality that enhances team dynamics.