Julian Spiller
About Julian Spiller
Julian Spiller is a Customer Success Manager currently working at Capital On Tap in Cardiff, Wales. He has extensive experience in customer service and sales management across various companies, including BT and British Gas, and possesses expertise in customer retention strategies and coaching.
Current Role at Capital On Tap
Julian Spiller serves as a Customer Success Manager at Capital On Tap, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and retention, leveraging his extensive experience in customer service and account management. His responsibilities include developing strategies to improve client relationships and ensuring that customer needs are met effectively.
Previous Experience at BT
Before joining Capital On Tap, Julian worked at BT as a Sales and Service Manager from 2017 to 2022. During his five years in Cardiff, he managed customer interactions and sales processes, gaining valuable insights into customer success in a regulated environment. His role involved overseeing service delivery and implementing strategies to improve customer engagement.
Background in Customer Service
Julian has a solid foundation in customer service, having worked at British Gas as a Customer Service Representative from 2006 to 2008. This early experience equipped him with essential skills in handling customer inquiries and resolving issues, which he has built upon in subsequent roles.
Experience in Outsourcing and Offshoring
Julian has a history of working in the outsourcing and offshoring industry, which provides him with a unique perspective on global customer success strategies. This background has informed his approach to managing customer relationships and retention, allowing him to implement effective strategies tailored to diverse client needs.
Education and Professional Development
Julian studied at Ysgol Gyfun Cwm Rhymni and furthered his education at TSW, where he completed a Leadership and Management program, achieving ILM NVQ Level 5 from 2014 to 2015. This educational background supports his expertise in coaching and team development, contributing to his effectiveness in managing customer success initiatives.